Why Reviews Matter When Choosing a Tree Service Company

Published On: February 7th, 20222.7 min read

Whether you want your tree trimmed, removed, or preserved, a good tree service company should be able to help you.

But finding the right tree service to do the job isn’t just a matter of calling up the first one that you find and hiring them. If it’s going to be done right, you need to do your due diligence and check out customer reviews. There’s no one better to find out about a company’s professionalism, integrity, or ability than their former customers.

In this post, we explain why reviews matter when choosing a tree service company and give you a few pointers on what to look for. If you’re at a loss for how to find the right tree service, keep reading, and we’ll clear things up.

Why Reviews Matter

Reviews matter more than anything else when you’re hiring someone to perform a service. When it comes to tree care, you should definitely look at credentials and experience, but the best thing to go on is what former customers are telling you.

If a company charged too much or left a mess in someone’s yard, you’ll find out in the reviews. If they were rude on the phone or pruned the wrong tree, you’ll see it in the bad reviews.

You’ll also be able to build trust through reviews. As a company with over 200 reviews, almost all of which are 5-star ratings, we’ve earned the trust of new customers with our amazing reputation.

Using Reviews to Guide Your Decision

When you’re looking at reviews, there are a few places you can go. One is the company’s website. As you can see here, we proudly display our reviews on our website, so you can easily see what our customers say about us.

Not every tree service company will do this, however. That doesn’t necessarily mean that they’ve got something to hide, but it’s an indication that they might not have positive reviews across the board.

Check out listings sites like Google and Yelp to find out more. Look first at the star rating. If they’ve got a high average rating, that’s great news, but having a large number of ratings is as or more important than the average.

Next, start reading the reviews themselves. Make a note of more informative comments where the customer actually tells you something about the business. Look for mentions of interactions with the staff, details about the service, and whether they would recommend using that company.

Look for bad reviews as well. Sometimes, you can find out more from a company’s response to a bad review than from a good one. If the response is professional and cordial, then you know the company understands that its reputation is more important than one bad review.

Use Arbortech as Your Tree Service Company

If you’re in Hartford, Tolland, or Windham county, then looking for a tree service company is as easy as visiting our site at Arbortech. Whether you need tree removal, trimming, or emergency service, our well-trained staff of tree workers and arborists can help you.

Our reviews speak to our professionalism and dedication, so contact us to request an estimate and find out how we can help you deal with your trees.

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Garren Averett
Garren Averett
2022-05-25
These guys are FANTASTIC. Justin, Lindsey, their entire crew really great!! When Justin stopped by to take a look, he listened to what we wanted to accomplish, made suggestions on what to take, leave or just trim. His crew came as expected, did a GREAT job!! If it wasn't for the sign and missing trees you would never have known they were here. I could go on and on. Thank you!!!
MICHAEL GOSSELIN
MICHAEL GOSSELIN
2022-05-20
I used Arbortech Tree Inc., to remove some trees in my yard. This Company was unbelievably awesome, from first call to final clean up. Thank you Arbortech, you will be getting more business from me in the near future... and an A+ recommendation to whomever ask or needs Tree Removal. Thanks Mike Gosselin (Coventry)
Bob Sheryl Kelly
Bob Sheryl Kelly
2022-05-18
We were so impressed with the whole team from Arbortech. Justin the owner was the first to respond to our quotes and was a pleasure to speak with, the office people, Lindsey, kept us up to date and we had the 'A' Team - Paul, Pete and Eric. The best way for me to describe the 'A' team is they are like artists. From their skill to their coordination to friendliness and beautiful clean up. . Marvel to watch. Would highly recommend this company and will use again in the future.
Patricia Cortes
Patricia Cortes
2022-05-16
Very Happy with their customer service. There was a large dead tree pretty near my garage, the neighbor's garage, and another neighbor's home that really needed to get taken down. They came out and had it down in a few hours, had everything cleaned up right after. I plan to use them again myself and would definitely recommend them!
Roxanne Oakley
Roxanne Oakley
2022-05-16
This is the second time we have used Arbortech to trim and cut down trees in our yard. After taking his time looking at the trees in question, Justin gave us his professional opinion as an arborist as to the work that needed to be done. The job was scheduled and the crew arrived promptly and did an amazing job! Paul accomplished much of this high up in the bucket equipment because of the height of the trees that needed to be taken down. It was incredible watching the men all work together. At the end of the job, the yard was cleaned up and the crew made sure we were happy with all their work. As an added bonus, we got a follow up call to make sure all had gone well, something you don't encounter much anymore! I highly recommend Arbortech for their knowledge and professionalism!!
Brendan O'Brien
Brendan O'Brien
2022-05-09
I have used Arbortech now multiple times at my house and wouldn't use any other tree service company. Justin is fantastic to work with, he and his team were always incredibly professional, helpful, knowledgeable and just great to work with. For our most recent job, both Justin and Lindsey worked with us to meet a tight deadline for some other work we were having completed. Thank you again for all your help, we really appreciate it!!
Peter Kelly
Peter Kelly
2022-04-29
Another fantastic job by Justin's biz: Arbortech Tree Inc. Today 3 guys came and cut up and stacked a bunch of 8'-10'' lengths of the trees that were felled a couple of months ago. These guys don't rest until the work is done. They worked efficiently and safely. Totally recommend these guys. Thanks!!
Jennifer Todisco
Jennifer Todisco
2022-04-28
Arbortech just took down three trees in my yard and I couldn’t be more pleased! Great price, came when they promised, and cleaned up so it looked like the trees had never been there! Highly recommend!
Carrie Kelley
Carrie Kelley
2022-04-25
Excellent service from start to finish!
Michele Pellegrino
Michele Pellegrino
2022-04-10
We've used Arbortech Tree for two large jobs at our property. They were great to work with. Their team was well skilled with handling the removal of large trees that were near our home. They communicated well throughout the scheduling of the job. I would highly recommend Arbortech!