Why Reviews Matter When Choosing a Tree Service Company
Whether you want your tree trimmed, removed, or preserved, a good tree service company should be able to help you.
But finding the right tree service to do the job isn’t just a matter of calling up the first one that you find and hiring them. If it’s going to be done right, you need to do your due diligence and check out customer reviews. There’s no one better to find out about a company’s professionalism, integrity, or ability than their former customers.
In this post, we explain why reviews matter when choosing a tree service company and give you a few pointers on what to look for. If you’re at a loss for how to find the right tree service, keep reading, and we’ll clear things up.
Why Reviews Matter
Reviews matter more than anything else when you’re hiring someone to perform a service. When it comes to tree care, you should definitely look at credentials and experience, but the best thing to go on is what former customers are telling you.
If a company charged too much or left a mess in someone’s yard, you’ll find out in the reviews. If they were rude on the phone or pruned the wrong tree, you’ll see it in the bad reviews.
You’ll also be able to build trust through reviews. As a company with over 200 reviews, almost all of which are 5-star ratings, we’ve earned the trust of new customers with our amazing reputation.
Using Reviews to Guide Your Decision
When you’re looking at reviews, there are a few places you can go. One is the company’s website. As you can see here, we proudly display our reviews on our website, so you can easily see what our customers say about us.
Not every tree service company will do this, however. That doesn’t necessarily mean that they’ve got something to hide, but it’s an indication that they might not have positive reviews across the board.
Check out listings sites like Google and Yelp to find out more. Look first at the star rating. If they’ve got a high average rating, that’s great news, but having a large number of ratings is as or more important than the average.
Next, start reading the reviews themselves. Make a note of more informative comments where the customer actually tells you something about the business. Look for mentions of interactions with the staff, details about the service, and whether they would recommend using that company.
Look for bad reviews as well. Sometimes, you can find out more from a company’s response to a bad review than from a good one. If the response is professional and cordial, then you know the company understands that its reputation is more important than one bad review.
Use Arbortech as Your Tree Service Company
If you’re in Hartford, Tolland, or Windham county, then looking for a tree service company is as easy as visiting our site at Arbortech. Whether you need tree removal, trimming, or emergency service, our well-trained staff of tree workers and arborists can help you.
Our reviews speak to our professionalism and dedication, so contact us to request an estimate and find out how we can help you deal with your trees.
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greg v2023-10-25Great team and very professional, they efficiently took down some large older trees that were dying and hanging over my house and in very difficult positions while also requiring them to manage traffic, I will definitely use them again in the futurePeter Kelly2023-10-16I would give 6 Stars if I could. This is the third time I've used Justin and his crew of Arbortech. He and his crew go above and beyond in the services they provide. They do all, and then some, of what I contracted them to do. His crew is personable, professional, and tidy. They left my place cleaner than when they got here. Can't say enough. Use them. You won't be disappointed.Tracy Cole2023-10-13Great job…nice clean up!! Will use them again!!!Roger Leardi2023-10-12These guys are professionals. They came when they said they would, they were quick, neat and professional. They did exactly what they quoted. The crew was polite and friendly. I was super pleased with the service and would highly recommend them if you need tree service.Venus Dickson2023-09-28Arbor tech and their crew were amazing!!! Not only did I not have to wait a long time to schedule the work, but they also came on time the day of. The crew were friendly, professional and helpful. They went above and beyond what I expected them to do. They even cleaned up afterwards as if they weren’t even there. The price I was quoted was reasonable and they did not charge more than was quoted. The whole experience was fantastic. I will be using them in the future. I highly recommend them! You will not be disappointed.Pamela Hayden2023-09-22Absolutely the very best. They arrived on time. The yard was taken care of and left in perfect shape. They did everything we asked ……we will definitely be using them again. The gentlemen doing the job were pleasant and professional.Richard Roy2023-09-22All aspects of our experience with Arbortech were beyond expectation (5+ stars at all levels). From the scheduling process and ongoing coordination and discussions with Lindsey to the onsite discussions with Justin, and finally with the crew while the work was being done, we couldn't be happier. They listened, they provided insight to our project while remaining very sensitive to our privacy concerns with the trimming of our pines. In an evolving world where a lot of customer care seems to have vanished, we are grateful we found a company where it seems to be a core component of their values. HIGHLY RECOMMENDEdward Figiela2023-09-11That are a great company to work with would recommend them to all!!Greer Cunningham2023-09-09From start to finish our experience with Arbortech was wonderful! Lindsey was extremely responsive and worked with us to set up both the estimate and schedule the work. She even communicated with our neighbor to coordinate the timing as we needed to use their driveway for the job. Justin came promptly to look at our trees, explained our options in a very clear an professional way, and gave us an extremely fair estimate. The guys who came and did the work did a really great job and cleaned up everything afterwards, so we (and our neighbor) were very happy. They were also very friendly and gracious even though they were working during a crazy heat wave- they appreciated the popsicles I gave them! I highly recommend Arbortech Tree Service!
